24×7 Help Desk Support – Supporting the Systems that Support Your Business
Wachter provides 24×7 Help Desk support for our customers through our Network Operations Center (NOC) and Help Desk, which are available around the clock.
WACHTER PROVIDES 24×7 HELP DESK SUPPORT
We create customized, full lifecycle maintenance plans to fit the unique and dynamic service needs of each client's enterprise network.
Customers can create tickets through phone, email, or TRUST – our proprietary online service management tool. TRUST can also be used for checking the status of open tickets, reporting, and billing.
Wachter’s 24×7 Help Desk Support Extends Beyond the Phone, and Into the Field:
Wachter provides on-site support using certified service engineers who specialize in network topologies and have extensive experience with products from our partner vendors. Wachter's engineers undergo continual training to stay on top of the latest industry innovations and can be dispatched 24/7 as needed to troubleshoot the most complex network issues.
Ongoing network support includes:
- Engineering research and senior level technical support
- Professional sniffer diagnostics and problem determination
- Integration with your help desk for Levels 1 and 2 support
- Remote configuration and programming
- Restoring lost configurations with original configuration files
- Hardware sparing and parts replacement
All post-sales telephone support is provided by Wachter's NOC (network operations center).
Technical assistance includes trouble isolation and resolution, general technology questions, specific form, feature or function questions.
Feel free to contact us at Wachter Help Desk.